If a weekly statement does not look right, a short, specific message usually gives the team more to work with than several unrelated screenshots. The aim is to identify one checkable difference and trace it back to the original record.
Name the statement you mean
Include your customer name, platform and exact reporting period. If the dashboard shows more than one import for similar dates, mention the file or statement reference. This is especially useful when a driver joined the partner account after an earlier report was uploaded.
Describe whether the issue is missing earnings, an unexpected deduction, an incorrect customer match or a payment status. Those problems need different checks, even if they all affect the final balance.
Point to the original evidence
- The relevant provider statement or export.
- The specific amount and line label you are questioning.
- A trip or transaction reference where available.
- The date the statement was generated.
- A payment receipt only if the issue concerns an actual transfer.
Keep an untouched copy of the original document. If you annotate a screenshot, also retain a version that shows the surrounding labels and period. A cropped number alone can be difficult to interpret.
Send a message that can be answered
For example: “My Bolt statement for 5–11 October shows 820 PLN in the line labelled [exact label]. My partner statement uses 780 PLN for that period. Please check whether an adjustment or a different column explains the 40 PLN difference.” The amounts are illustrative.
For a fuel issue, identify the purchase date and transaction reference. For a matching issue, provide the spelling of your name in the provider export. Do not send passwords, one-time login codes or a complete unredacted bank statement.
Keep the correction linked to the original week
After the review, ask what changed and whether the correction affects a later settlement. Save the response alongside the original statement. Re-importing the same file yourself or deducting a disputed item from another week can make the records harder to reconcile.
Use GoRush contact support for questions about your partner statement. Questions about a platform's underlying trip record may also require that platform's support team; a partner cannot assume that every provider record can be changed locally.
