GORUSH SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Welcome to GoRush Partner.
These Terms and Conditions explain the rules, responsibilities and contractual principles applicable when accessing our website, submitting enquiries, making reservations, purchasing services or using our customer platforms.
At GoRush, we believe that reliable service begins with clear communication, transparent pricing and mutual understanding. We encourage every customer to review the relevant terms before confirming a booking or entering into an agreement.
These Terms apply alongside any specific rental agreement, sales contract, accommodation agreement or service conditions accepted by the customer. Mandatory provisions of Polish and European Union law take precedence over any conflicting contractual provisions.
1. Company Information
The services described on this website are operated by:
Company Name: GORUSH SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Tax Identification Number (NIP): 8982289376
Contact Address: Krakowiaków 68, 02-255 Warsaw, Poland
Email: info@gorush.pl
Website: https://gorush.pl
Customers may contact our team regarding service enquiries, bookings, contractual matters, complaints or general assistance.
2. Our Services
GoRush provides a range of automotive, accommodation and administrative support services in Poland.
Our services may include:
Vehicle Rental: Short-term and long-term vehicle rental, subject to availability and applicable agreements.
Vehicle Sales: Information, enquiries and purchase arrangements for vehicles offered for sale.
Accommodation: Hostel accommodation, room reservations and related guest services.
Driver and Courier Support: Administrative and operational support for eligible transportation and delivery activities.
Vehicle Recovery and Roadside Assistance: Towing, vehicle transportation and recovery services subject to location and availability.
Administrative Consulting: Information and assistance relating to residence, immigration and other administrative procedures.
Each service may have additional requirements, contractual documents, payment conditions or eligibility criteria.
3. Enquiries, Bookings and Reservations
Customers may browse available services and submit enquiries or reservation requests through our website or published contact channels.
When requesting a service, customers are responsible for providing accurate and complete information, including relevant names, contact details, requested dates and other information necessary to process the request.
Submitting an enquiry does not automatically create a confirmed reservation or guarantee service availability.
A reservation is confirmed only when GoRush issues the applicable confirmation through its website, customer account or authorised communication channel.
Customers should carefully review their reservation details and notify GoRush promptly if any information is incorrect.
4. Vehicle Availability and Reservation Status
Vehicles may display different availability statuses on the website or within the booking system.
Available: The vehicle is offered for reservation, subject to the applicable booking requirements.
Reserved: The vehicle is temporarily held for a customer while the required confirmation or payment process is pending.
Rented: The vehicle is currently assigned to an active rental agreement.
Inactive: The vehicle is not currently offered for public booking.
Temporary reservation holds may be subject to a defined payment deadline.
If the applicable conditions are not completed within the specified period, the reservation may expire and the vehicle may become available to other customers.
The status displayed on the website may change as reservations, payments and vehicle availability are updated.
5. Prices, Fees and Security Deposits
We aim to present clear and transparent pricing before customers commit to a transaction.
Depending on the selected service, the booking summary may include:
Rental or purchase price.
Booking or reservation payment.
Refundable security deposit, where applicable.
Delivery or collection charges.
Separately disclosed service or payment-related fees, where lawful.
Other agreed additional services.
Prices and payment obligations are determined by the booking details and the applicable accepted agreement.
Rental charges, reservation payments and refundable security deposits are separate financial items and must not be treated as interchangeable.
Security deposits are handled according to the accepted agreement, documented vehicle condition and applicable law.
Any additional charge must be properly disclosed before the customer becomes obligated to pay.
6. Online Payments and Reservation Deadlines
Online payments are processed through Stripe, our external payment service provider.
The amount payable and the corresponding payment conditions are displayed before checkout confirmation.
Where a vehicle reservation expressly offers an initial 5% online reservation payment, the remaining balance must be received within 24 hours after that payment, subject to the exact deadline stated in the confirmation.
The deadline is calculated according to Warsaw local time (Europe/Warsaw).
If the outstanding amount is not received before the specified deadline, the temporary reservation hold expires and the vehicle may return to available inventory.
The initial reservation payment is credited toward the agreed transaction balance.
The expiry of a reservation does not automatically determine whether an amount already paid is refundable. Applicable consumer rights, mandatory law and the accepted contractual conditions govern any refund entitlement.
An initial or partial payment does not constitute full settlement of the transaction.
7. Payment Verification and Transaction Records
A payment is considered received when confirmed through the relevant payment provider or verified by GoRush through an authorised payment process.
A screenshot, browser redirect or unverified payment notification does not independently establish that funds have been received.
Cash payments, where accepted, are recorded by GoRush.
Customers should retain their payment confirmations and contact our team if they notice any discrepancy between the amount paid and the amount recorded in their customer account.
8. Vehicle Rental Conditions
All vehicle rentals are subject to the specific rental agreement accepted by the customer.
The agreement may establish:
Rental start and end dates.
Vehicle identification and condition.
Driver eligibility and required documentation.
Authorised vehicle usage.
Mileage limits and permitted travel areas.
Insurance coverage and applicable responsibilities.
Rental charges and security deposit conditions.
Vehicle collection and return requirements.
Customers must provide accurate information and present the documents necessary for lawful vehicle handover.
Vehicles must be used responsibly and in accordance with applicable road regulations and the accepted rental agreement.
Customers may not transfer possession of the vehicle, authorise unauthorised drivers or carry out repairs contrary to the agreement.
Accidents, breakdowns, theft, damage or other significant incidents must be reported promptly using the contact information provided in the agreement.
9. Vehicle Collection, Inspection and Return
Vehicle condition should be documented during collection and return.
Customers and authorised GoRush representatives should review relevant aspects of the vehicle's condition, including visible damage and any information specified in the handover documentation.
The vehicle must be returned at the agreed location and time, subject to the accepted agreement.
Additional costs resulting from late return, damage, missing equipment or other contractual circumstances are assessed in accordance with the agreement and applicable law.
Any deductions from a refundable security deposit must have an appropriate contractual or legal basis.
10. Vehicle Sales
Vehicles offered for sale are presented with relevant information, which may include the model, year, mileage, equipment, condition and advertised price.
An online enquiry about a vehicle does not by itself constitute a completed purchase or guarantee availability.
The final sales conditions, payment obligations, vehicle documentation, delivery arrangements and any applicable warranties or statutory consumer rights are determined by the relevant transaction and governing law.
Customers should verify the vehicle information and review the proposed sales documentation before entering into a purchase agreement.
Nothing in these Terms limits mandatory statutory rights applicable to vehicle purchases.
11. Accommodation and Hostel Reservations
GoRush accommodation services are subject to room availability and the confirmed reservation conditions.
Accommodation records may include:
Selected room or accommodation category.
Check-in and checkout dates.
Agreed accommodation price.
Confirmed payments and covered periods.
Room changes, extensions and applicable additional services.
Customers must comply with the accommodation rules and respect the property, other guests and applicable safety requirements.
Payment for one accommodation period does not automatically settle an earlier unpaid balance or additional services.
Customers should contact GoRush if they notice an incorrect payment status or any discrepancy in their accommodation account.
Extensions and room changes require confirmation and may be subject to additional charges.
12. Driver, Courier and Customer Accounts
Certain GoRush services may provide customers with access to a personal online dashboard.
Customer accounts may display assigned services, rental details, provider earnings, payment records and relevant account information.
Users are responsible for keeping their login credentials confidential and preventing unauthorised access.
Where available, customers are encouraged to enable additional account security features, including two-factor authentication.
Suspicious activity or suspected unauthorised access should be reported promptly.
Customers must not attempt to access other users' accounts, interfere with platform security or misuse website functionality.
13. Roadside Assistance and Vehicle Recovery
Vehicle recovery, towing and roadside assistance services are provided subject to operational availability, vehicle requirements and location.
Prices and estimated arrival times are established according to the circumstances of the specific request.
Factors such as distance, traffic conditions, vehicle type, equipment requirements and accessibility may affect the service.
Estimated arrival times are indicative unless expressly confirmed as a contractual commitment.
Customers should provide accurate location and vehicle information to assist with service coordination.
14. Immigration and Administrative Assistance
GoRush may provide administrative information, document preparation support and assistance related to residence, immigration or other official application procedures.
Our role is to support customers with the relevant administrative process within the agreed scope of service.
GoRush does not guarantee visa approvals, residence permits, immigration decisions or outcomes controlled by public authorities.
Final decisions are made exclusively by the competent authorities in accordance with applicable laws and regulations.
Customers remain responsible for providing genuine, accurate and complete documents and information.
15. Cancellations, Refunds and Consumer Rights
Cancellation and refund conditions depend on the type of service, the accepted agreement and applicable law.
Customers should review the relevant cancellation terms before confirming a transaction.
Where statutory cancellation, withdrawal or refund rights apply, those rights remain fully effective.
Different legal rules may apply to vehicle rentals, vehicle purchases, accommodation booked for specific dates and other services.
Refund eligibility is not determined solely by the expiration of a temporary reservation hold or by an automated system status.
Detailed procedures are provided in our separate Returns and Cancellations Policy.
Nothing in these Terms excludes or restricts mandatory consumer protection rights under applicable Polish or European Union law.
16. Customer Responsibilities and Acceptable Use
Customers agree to use our website and services lawfully and responsibly.
Users must not:
Provide knowingly false or misleading booking information.
Attempt unauthorised access to accounts or internal systems.
Use the website to distribute malicious software or unlawful content.
Interfere with the operation, availability or security of our services.
Misuse customer records, payment functionality or booking systems.
Use rented vehicles in violation of the applicable rental agreement or law.
GoRush may take proportionate action to address misuse, subject to applicable legal and contractual obligations.
17. Complaints and Customer Assistance
We aim to address customer enquiries and service concerns professionally and fairly.
Customers may submit a complaint through our published contact channels.
To help us review a complaint efficiently, please provide the relevant reservation or transaction reference, a clear description of the issue and any supporting information reasonably necessary to investigate it.
Our team will assess the matter in accordance with the applicable agreement and legal requirements.
Customers retain all mandatory complaint, statutory remedy and consumer protection rights.
Contact: info@gorush.pl
18. Personal Data and Privacy
Personal information collected through our website, customer accounts, reservation systems and support channels is processed in accordance with our Privacy Policy and applicable data protection legislation.
Our Privacy Policy explains the purposes and legal bases of processing, relevant recipients, retention criteria and customer rights under the GDPR.
Customers are encouraged to review the Privacy Policy and Cookies Policy for further information.
19. Applicable Law and Contractual Protection
These Terms are governed by applicable Polish law, subject to mandatory legal provisions that may apply to individual customers.
For consumers, any mandatory protections under applicable European Union or national consumer law remain unaffected.
Nothing in these Terms excludes liability that cannot lawfully be excluded or restricts remedies available under mandatory law.
Any dispute resolution or jurisdiction arrangements must comply with applicable consumer protection requirements.
20. Changes to These Terms
GoRush may update these Terms and Conditions to reflect changes in services, business procedures, technical functionality or applicable legal requirements.
The latest version will be made available on our website.
Changes will not retroactively override existing contractual rights where doing so would be unlawful.
Where additional notice or consent is legally required, the appropriate procedure will be followed.
21. Contact Information
For questions regarding these Terms, bookings, payments, agreements or customer support, please contact us.
GORUSH SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Address: Krakowiaków 68, 02-255 Warsaw, Poland
Email: info@gorush.pl
Website: https://gorush.pl
GoRush Partner — Transparent Terms, Reliable Services, Trusted Support.
We are committed to providing clear information, fair contractual arrangements and responsible customer service across our activities.